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Terrible Support From Theme Forest

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Theme ForestTheme Forest is a theme marketplace which sells templates for WordPress, Joomla and standard CSS websites. There are hundreds of templates within the store. The website is owned by Envato, who run several similar graphic stores.

Unlike most other WordPress theme stores, ThemeForest do not actually design the themes themselves. Instead, they take a commission for allowing designers to sell their themes to a large audience. Because of this, there is a great amount of variety in the marketplace. I have personally purchased a few themes from there for projects and I have purchased graphics from some of their sister sites too.

Support

The first theme I bought through Theme Forest was in October. I contacted the developer of the theme because the category links on the sidebar at the top level didn’t work.

I got a reply from the designer saying that out of the hundreds of people who bought the theme, I was only one of 3 people who brought it up and that the other two people didn’t call it ‘a bug’.

I was obviously less than happy about this but in the end I didn’t do anything more about it as the theme was doing the same thing it did in the demo. Unfortunately, you cannot find out problems like this until you install a theme and check the code yourself, so it’s not something you can plan for. However, what I do expect from designers is some sort of professionalism. In the end I simply installed a different theme and moved on.

Last week I purchased my second theme through Theme Forest; the Gallery Pro WordPress Theme by Chris Wallace. It’s a beautiful looking theme and was exactly what I was looking for.

Unfortunately, the plugin which comes with the theme for custom pages cannot be installed as it brings up a fatal error. More importantly, the thumbnail feature used to display images doesn’t work automatically or manually. I contacted Chris right away about this but got no reply so sent another one the next day. Still no reply.

A day later I opened a support ticket at Envato explaining my situation. They replied the next day telling me that they will look into this and asking what version of WordPress I was using. I told them that I was using the latest version of WordPress and awaited their response but none has come as yet.

I have sent another few emails to them over the last 4 days but they have yet to reply to my request for a refund. As it stands just now, this looks to be the second theme I have purchased through Theme Forest which I cannot even use.

I still hope to get a refund but the lack of contact over the last 4 days suggests that it probably won’t come. Although I am disappointed that Chris Wallace (the designer) has not replied to any of my emails, I am more disappointed in Envato as they should be dealing with problems like this in a quick and professional manner.

Marketplace System

As you guys know, I sell WordPress themes myself through both BloggingTips and Blog Themes Club (which is being relaunched soon). However I still actively purchase WordPress theme stores from other sites.

If I am launching a new WordPress powered site, be it a large new project or a small 5 page mini site, I look to get the perfect design for the site. Therefore I am more than happy to shell out a little money. The last theme I purchased was the very useful Headway Theme ($87/$164), a great theme for those who don’t like coding or for those who just want to move things around visually.

I think that the marketplace system is great in many ways as it encourages competition and allows a wide range of designs and ideas to be developed. However, I believe the downside from this kind of system is support. Envato (owners of Theme Forest) clearly rely on their designers to provide support for their own themes.

I have only purchased two themes and have received bad support both times (well, bad support and no support) so perhaps I have been unlucky. Even if most people receive good support, I still think they need to look at their whole system. As it stands, there is no rating system or comment area for themes. This means that users have no idea if the theme does what it is supposed to do, if there are any bugs, or if support is good. There are forums mind you, though there are so many themes for sale that it is unlikely that you will find many threads on the design you are interested in.

Should we blame designers for not providing good support? I don’t actually think that we should. Designers who sell their themes exclusively via Theme Forest get between 40% and 70% of the sales price. Most themes cost between $20 and $30. Assuming 50% a sale and a theme price of $25, they need to sell 80 copies to make $1,000. Which is quite a lot when you think how much they could get by selling designs directly.

If a designer doesn’t want to sell a design exclusively, they only receive a measly 25%. What sort of support can you expect from a designer who makes approximately $6 per sale of a premium design?

Support can be very time consuming. With most WordPress premium theme stores the owners put a lot of time into support because they know that customers will return. They also know that poor support will give them a bad reputation amongst bloggers and web developers.

The Theme Forest marketplace works differently. It’s not really in the best interests of designers to offer great support. Since there is no rating or comment system, future profits from sales of their theme aren’t really affected by offering poor support. It’s better for them to spend their time developing their next theme for the marketplace. That is, for a designer to make money on Theme Forest they need to sell a theme in volume so it’s better to spend more time developing themes than supporting them.

Conclusion

The marketplace system aside, I am disappointed by the support from Theme Forest. They seem to be very uninterested in resolving this issue for me and are not responding to my request for a full refund.

They have no control over what kind of support their designers offer customers. Therefore it is up to them to make sure they offer customers great customer support when something does go wrong.

There are hundreds of great themes at Theme Forest. I am not going to discourage any of you from purchasing a theme from there as there are some great themes in the marketplace. What I do strongly advise is that you are aware of how the whole system works.

Be aware that if you have any problems using the theme or if the theme has a major bug or doesn’t do what it’s supposed to do; you may be on your own.

UPDATE – 4 hours later

Phaethon rightly pointed out that there is a comment area for each theme. The comment link is at the bottom of the page. I have never noticed this before as I was looking for the comment area directly underneath the theme info area (i.e. like traditional blogs have).

I still believe that what I have said about there not being a major incentive for designers to give support. The gallery pro theme which I have had problems with has had a lot of complaints from people about the same thing. Also, it doesn’t change the fact that Envato nor the original designer are not returning my emails.

UPDATE – 11th January 2010

Theme Forest have now made amends 🙂

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Kevin Muldoon is a professional blogger with a love of travel. He writes regularly about topics such as WordPress, Blogging, Productivity and Social Media on his personal blog and provides support to bloggers at Rise Forums. He can also be found on Twitter @KevinMuldoon and .

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10 Easy-To-Use Ecommerce Templates for Cool Online Stores

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Are you going to start your business online? This characterizes you as a modern-type of an entrepreneur.

More and more people choose shopping online instead of the regular process. This is quite understandable. We tend to do the things the simplest, the most comfortable, and quickest way. E-commerce stores can provide us with all these goodies.

What’s more, eCommerce is a great source of making money online.

How can you benefit from this showcase?

What kind of business do you run? Is it a fashion or a coffee store? This collection of eCommerce templates has everything for everyone. Are you looking for one of the electronics Shopify themes or maybe you prefer universal solutions, like multipurpose PrestaShop themes, WooCommerce themes, Magento 2 themes, or OpenCart templates?

The templates list provides you with all the above options. The themes offer a full set of features necessary for efficient online sales.

Main eCommerce templates features

Every template combines appealing appearance and functionality. You will enjoy the look and feel of each item for sleek and thought-out color schemes as well as high-quality premium stock photos available for a lifetime use.

Shopping cart design variations, user-friendly navigation, site-wide search options & filters, informative product description pages and other functions make online commerce themes stand out among the competitors.

All themes are cross-browser compatible and search engines friendly. Furthermore, people will always be able to find your resource in all major search engines and contact you effortlessly.

One more reason to choose the pre-made online store designs is the free 24/7 lifetime support provided with them. Professional technical support specialists work twenty-four hours a day, seven days a week to make sure any of your issues are addressed promptly.

Are you ready to select professional eCommerce templates today to boost sales and make your online store a blast on the web?

Eveprest – Multipurpose PrestaShop Theme

Details |  Demo

Eveprest is a multipurpose responsive theme. It is feature-rich and offers a great variety of topics with ready-made designs for the most popular online stores.

Woostroid – Multipurpose WooCommerce Theme

Details |  Demo

Woostroid was created to make your e-store faster, better, and user-friendlier with a wide range of unique features. It was made for online sales, is compatible with two eCommerce plugins, offers free updates, and 24/7 customer support.

Tmart – Minimalist Multipurpose Shopify Theme

Details |  Demo

Tmart is a Minimalist multipurpose Shopify theme that fits best for fashion, accessories, footwear, and denim product stores. It is one of the best Shopify themes that are fully customizable and provide multiple layout styles like 11 Home versions, Shop Page layouts, and Other Page layouts, 3+ Header Styles, 8+ Unique Sliders, 5+ Banners, 5+ Footer Content, and 15+ Preloader.  To get inspired by even more site designs in this niche market, be sure to check out these other minimalist blogs.

Sa – Minimalist Creative Shopify Theme

Details |  Demo

The minimalist and clean design of this theme is absolutely perfect for online fashion and accessories stores. Sa eCommerce Shopify Theme is built based on Bootstrap 3 using powerful Shopify Sections. You can drag and drop every element without having any coding knowledge.

Magetique – AMP-Ready Multipurpose Magento 2 Theme

Details |  Demo

The theme was designed to convert. Its developers combined slick visuals with user experience knowledge to bring you the most advanced store designs and layouts. They facilitate conversions by creating an aesthetic and intuitive shopping experience.

Ketty – Fashion Store Magento Theme

Details |  Demo

The theme offers a stunning background video. It will make people stop and stare, which is exactly what you need to draw attention. This is a perfect opportunity to show off your best products in some interactive way.

Lynton – Responsive OpenCart Template

Details |  Demo

All pages of the theme are fully customized and look very clean with this neutral color combination. Lynton package includes all kinds of theme installation files and folders you can use in your existing store as well as the brand new online store.

Koddid Kids WooCommerce Theme

Details |  Demo

The theme comes with demo content. It has an elegant design, which matches your needs and offers the latest features. Koddid has a nice balance between beautiful design and functionality and is a quite simple Woocommerce theme for everyone!

Fashionslash – Fancy Fashion Single Product OpenCart Template

Details |  Demo

This is a 360 view store OpenCart template. It is equipped with homepage layout builder among other multiple features. It gives you the possibility to customize your homepage as you would like to see it in a couple of clicks.

Expresso Coffee Opencart 3.x Responsive Template OpenCart Template

Details |  Demo

The theme is suitable for Coffee shop, Cafe, or Restaurant. Color combination, images, elements, etc. make theme layout look professional. By the way, all its subpages are customizable.

Your turn

That’s it for now. You have just seen 10 awesome eCommerce designs for different kinds of online shops. Be sure to implement each of these themes and working methods into your own e-commerce business or brand, to start seeing immediate online success. Which one did you like the most and why do you think that it would be a perfect fit for your project? Your feedback is welcome in the comments section.

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Thrive Themes vs. StudioPress vs. Elegant Themes: Who Wins?

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The Battle of the Best Sites for WordPress Themes

The Top 5 WordPress Theme Clubs that the Cool Kids are Part of

As a WordPress user, you know that the types of websites you can build are almost unlimited. And one of the first things you must do is to select the perfect theme that’s right for the business you are into.

Anyone can put up a website and just go with the simplest theme and design they can have. But, a good web design will help you with your users first impressions about your business, branding, and ultimately conversions.

As you probably know, there are so many high-quality themes and plugins available that choosing the perfect one for you can be a challenge.

To help you with your search, let’s take a closer look at the three of the best WordPress theme providers in the market.

Thrive Themes

thrive themes

Thrive Themes prides itself to deliver conversion focused themes and plugins no matter what your goals are. They built an “All-in-One Online Business Toolbox” tool that includes all of their themes and plugins, constant updates, and unlimited support.

They can be bought individually, but you can also join their membership where you can have access to all the products that they have including access to their Thrive University.

Why Choose Thrive Themes?

  • Thrive Builder  Thrive Builder gives you the ability to create a page using a drag-and-drop interface. You can select from the templates they have, or you can also create one on your own from scratch. What this means is you can customize a template that you like to meet your needs without help from a web developer.
  • Conversion Focused – Again, Thrive Themes help you create your web pages with a particular goal in mind – conversion. So if you are looking to generate more leads and sales, their themes could be a good match for your business.
  • Thrive University – Thrive University is where you can have access to a library of resources including video sources, webinars, marketing resources, and interactive content for your business.
  • Pricing – For agencies and web designers who want to use themes on their clients, the membership costs $49 per month when paid annually. On the other hand, if you’re only an individual and solo entrepreneur, you can get the membership for only $19 per month.

StudioPress

studiopress

If you need a theme that has a built-in SEO functionality and has a wide variety of themes to choose from, then you should have a look at StudioPress.

You don’t need to sign up to their premium plans, what you can do is head over to the built-in store for themes in different categories like e-commerce, business, and photography. It’s ideal for people who don’t want to pay a monthly hosting and maintenance fee for their site. If you’d like to know which theme is right for you, refer to Carrie Dils’ post.

Why Choose StudioPress?

  • Genesis Framework – Genesis Framework will let you build your website whether you have prior experience or not. But it’s more than just a theme. It ensures security, scalability, and top quality performance of your site. To put it simply, according to their developer’s analogy, WordPress is the engine while Genesis Framework is the frame and body of your car.
  • Trusted and Reliable  Their Genesis Framework is already being used and has proven its performance to more than 500,000 WordPress sites. You can’t go wrong with having this as your starter theme provider.
  • 24/7 Support – Whether you’re working in the middle of the night and a problem suddenly arises on your blog, you are assured that StudioPress will be there to assist you.
  • Pricing – You can get StudioPress’ full features for only $27 per month. This plan is best for small business owners and bloggers. While their plan that’s recommended for e-commerce and courses sites go for $37 monthly.

Elegant Themes

elegant themes

Elegant Themes is a membership theme club that has a huge collection of themes and plugins to choose from that are suited to different kinds of niches.

Why Choose Elegant Themes?

  • Plugins – Some of the popular plugins they offer are Monarch social sharing plugin and Bloom email marketing plugin. Both will help you boost your marketing efforts especially if you are looking to expand your website’s reach.
  • Divi Builder – Sometimes, creating a theme will require a bit of knowledge with CSS and HTML coding. But with Divi Builder, you can build one of your own even with only a few technical skills. It is also slightly ahead of other website builders like Beaver Builder regarding features and customizability.
  • Huge Selection – From portfolios, online publications, to e-commerce and magazines, Elegant Themes now has a total of 87 themes that you can choose from. Surely with that list, you’ll get one that goes well with your business goals. According to WPKube, no other theme offers this much quality themes for its price. Speaking of…
  • Pricing – Elegant Themes offers a whopping $89 per year to access all of the themes and plugins available. If you loved everything their offering and want a lifetime access instead, lifetime access costs $249 only.

Who Wins?

We get that people are now more focused on conversions more than the traffic. If that’s also the case for your business, then Thrive Themes would be perfect for you.

If your goals are to improve your website’s functionality and design, you may consider buying a theme from StudioPress.

Lastly, if you need access to a huge library of themes and plugins, go for Elegant Themes.

Choosing the right theme for your blog is critical to your blog’s success. You also have to consider speed and other functionalities because it’s hard to find a theme that can be able to offer everything on the table. Because of that, you also have to be open to compromises.

Hopefully, this article has given you ideas on what service to avail for your website. Thankfully, WordPress is always flexible to changes, so if you decide to use another theme some few months later, you can always go back to this post for reference.

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Why are One Page WordPress Themes Gaining in Popularity?

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One-page website designs are cropping up more frequently as time goes on. WordPress, one of the most popular platforms for blogging and website design, has a number of one page WordPress themes that are now available for it.

But is a single page WP design right for your website? This post introduces one-page website design, goes over its advantages, and disadvantages, features, and the future of this design style.

What is One Page Website?

A one page website is exactly what it sounds like. It is a website on one page.

But it is quickly becoming one of the hottest trends in website design. Due to advances in technology like the use of HTML, CSS, and Javascript.

Browsers can do a lot more too and of course, internet speeds have increased exponentially while decrease in the price.

Advantages and Disadvantages

A primary advantage of using a one page WordPress design is that it tells a story.

This story in turn activates visitors and compels them to complete an action. So it’s an ideal design for getting a message across. The pageless design style also tends to encourage more interaction among visitors and immerse them in the website experience.

In other more traditional WordPress layouts, visitors find themselves being asked to provide their name and email address before they’ve even had a chance to look around the site. It creates a disruptive experience and does not make visitors want to stay on the site. In single page WordPress themes, requests for contact information or the opportunity to buy something can be placed at the end of the page. This gives the visitor more time to read, get to know the story of the website, and get convinced to complete the desired action.

The one page WordPress template encourages visitors to share the page more too. With a more straightforward layout, it is easier to understand what the site is about. Visitors are all the more likely to pass links to the site off to friends, family, and co-workers thereby expanding the influence of the page.

Finally, single page WordPress themes look great no matter what device they are accessed on. This is an extremely important feature because themes that are not friendly for mobile devices confuse visitors or they are difficult to navigate. This can be avoided by using a one page WP theme.

Like anything else, there are downsides to using a one page WP template. First, if the design naturally lends itself to a multi-page setup, this layout may not work for:

  • Blogs
  • E-Commerce sites
  • Review websites

Despite the advances in web design and technology as a whole, one page WordPress themes can actually take longer to load due to the scripts, plugins, and videos that may be located on the page. Sites that take too long to load may prompt visitors to go elsewhere.

Search Engine Optimization (SEO) also does not fare well with a pageless design. SEO depends on keywords and in a one page design, SEO may be limited. So if this is an important factor for the website, a multi-page solution may work out better.

Primary Features of a One Page Website

One page websites offer continuous scrolling. The visitor for a one page site won’t even think about it.

A single page WP design is also smartphone or tablet friendly which makes visitors on these devices able to navigate the website easier.

It allows for linear storytelling in an easy to follow structure. If the story for the website or business primarily drives website traffic, one page WordPress templates will support this effort in a seamless way.

Future of one page design

One page WP themes have been around for a few years now. So it is natural to wonder if this trend will continue.

The answer is yes.

For businesses that require a simple website, especially one that is stagnant, a one page website is easy to maintain and provides all of the necessary information without a lot of content or fuss.

Despite being mobile friendly and looking good on every device, one-page won’t necessarily become the dominant design style because it doesn’t work for all applications.

If a single page WP theme is the right design style for your website, WordPress offers a variety of different themes that are free and paid.

CyberChimps’ One Page WordPress Themes

If you are using WordPress, you should check the Single Page WordPress themes by CyberChimps. These are tried and tested WordPress themes that will suit all your website needs to perfection.

One Page Business Pro

One Page Business Pro is a single page WordPress theme specially designed for business and company websites. It has a simple and sophisticated layout with a pleasing color theme.

This Multipurpose One Page theme helps you to engage with customers on your site without redirecting them to different pages. You can impressively highlight your products or services using just one page. The theme comes up with 7 stunning sections – Home, About Us, Services, Team, Portfolio, Testimonial, and Contact. With awesome features like dynamic alignment, portfolio section with modal effect, sliders, etc. One Page Business Pro is a must have theme.

Minivet

Minivet is a single page WordPress theme with smooth scrolling & navigation and is perfect for business, corporate or agencies.

This one page WordPress theme for business features 5 sections – About, Contact, Portfolio, Services & Team; each of which can be chosen to show/hide. Minivet has a full-width background image on the homepage that gives it a novel look. Its sticky header ensures that your dominant links/menu items are always displayed to the user, whenever he scrolls down.

BlueArcs

Newest in the lot – BlueArcs is a creative multipurpose and effective framework specially crafted to help you feature your work on a single page.

BlueArcs theme contains 8 sections that will completely brighten up your one page website – Home, About, Services, Project, Testimonial, Latest blog, Contact and Footer section which are completely customizable. An interesting addition to this theme is that it has other WordPress features i.e displaying a single post, blog page, archive page, other pages,etc. making it an analogous to CyberChimps’ multi page WordPress themes.

So go ahead and visit CyberChimps’ WordPress theme store and pick a theme that suits your needs.

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