Yesterday, Google announced that it was ending development of Google Wave, bring an abrupt, but not wholly unexpected, end to what was one of the most anticipated products in the tech community for some time.
Despite a great deal of initial interest and hype, according to Google, user adoption has not been what they expected and Wave has never really gained traction. The innovative platform was supposed to replace email/IM and other methods of communication and collaboration but, despite a large number of accounts, has not been widely used.
Google Wave will, without a doubt, go down as one of the biggest “flame outs” in the industry. However, are there lessons we as bloggers and smaller content creators can learn from it? Without a doubt.
Without further ado, here are five lessons for the rest of us from Google Wave’s untimely death.
1. No Man is an Island
One of the major problems Google Wave had is that, while it was supposed to replace email and IM, it didn’t interact with any of those platforms, even Google’s own Gmail and Talk services.
Many hypothesize that it was this “second inbox” syndrome that limited the uptake of Wave. You had to use Wave along side of or instead of more common technologies. Most people didn’t want to do that and simply let Wave slide.
Lesson: No one is an island unto themselves, especially on the Web. Network with blogs in your field, link and quote them and leave comments on them. “Interfacing” with other sites encourages people to read yours as they read others. In short, by working with new and existing sites in your field, you’ll gain more traction with readers than if you try to go it alone.
2. Let the People In
Others have said that the way Wave was unveiled, in small “waves” of invites, greatly hurt its ability to find a niche. Since it is a collaboration tool, it only works well if everyone know you know is using it. Since invites were scarce and few knew others on the service, the use of Wave was limited and, by the time it went public, the enthusiasm had died down.
In short, when Google Wave had its buzz (this is becoming an article filled with bad Google puns) it wasn’t very useful and, by the time it was open enough to really use, no one was really interested in trying it.
Lesson: Don’t turn people away, open the door to conversation and participation. This is especially true in comments. The fewer barriers you place to a particular action, the more people who will take it. Open your doors wide and welcome all of those who want to visit.
3. State Your Purpose
One of the major problems Google Wave had was that, while the technology is impressive, few understood what it was supposed to do or what it was ideal for. Most of the description of Wave was buzzwords and specific, limited scenarios. People simply didn’t “get” Google Wave and didn’t bother learning more about it other than tinkering with it.
This, in turn, made Wave a really cool piece of technology without a real problem to solve and that meant users were impressed by it but really didn’t have a place for it.
Lesson: Explain what your site is about and do so very clearly. Put it in the domain if you can or, at the very least, make it the first thing your readers see. Tell them what need you will fill and then fill it very well.
4. Speed Matters
One of the more common complaints about Google Wave was that it moved slow, especially in certain browsers, and didn’t feel snappy or responsive. This made Wave a chore to use and made people reluctant to turn to it for new projects.
Truth be told, much of this slowness was likely unavoidable due to the script-heavy nature of Wave and part of it was also likely mere perception, but it was a perception that stuck and one that won’t be going away before the service is shuttered.
Lesson: Focus on speed. Do a good speed test on your site, put it on a diet and make it as fast as possible. A fast site gives people a good impression and that is an impression that lasts a long time.
5. Marketing, Marketing, Marketing
Finally, one of the larger issues Wave faced was that, after its initial launch and feeding frenzy, not a lot was done to really promote or push the service. Most barely even noticed when Wave was opened up to the public in May and few knew what Wave was beyond those who got caught up in the initial hype.
Wave was essentially stranded in the middle of the ocean after its launch, forgotten by Google, which had moved on to Buzz and other projects. It’s no wonder there wasn’t a greater uptick in adoption.
Lesson: Never stop promoting or marketing, you have to do it even if it is just to maintain momentum, let alone increase it. Always stay on top of your marketing game and be trying new things, never rest on your laurels.
Bottom Line
While only history will tell if Wave will be deemed a true “failure”, it is very clear it did not live up to its earlier expectations. Email and IM are still very much safe and Wave itself is shutting down sometime at the end of the year.
In the end, every site has to work hard to avoid the same fate and, in doing so, can learn more than a few lessons from Google Wave’s now-famous flame out.
After all, what Google Wave has shown is that it is not enough to have a good, innovative offering, there is a lot else that goes into making such a product successful and that appears to be where Google Wave was lacking.
Hopefully, Wave’s technology will find new, more productive, homes in other Google products and the rest of us can learn something from the situation.








Very valid points Jonathan.
But, the clever bit about wave was always the protocol behind it. Google's own implementation was fussy and slow and the marketing left a lot to be desired. Still a great innovative product though.
However, there are plenty of really cool applications that are being built using the protocol. Some of them have really interesting implications for business….
Here's one example – built on the wave protocol, enabling communication and collaboration on a mobile device for 55,000 people in an organisation. http://www.youtube.com/watch?v=w3oEhEOY6wQ
I can't be the only one who wants to simplify all my incoming communications!
Regards
Mark
As great as the protocol is and as many cool things that can/may/will be done with it, Google Wave was the flagship and its failure doesn't bode well for the protocol as a whole.
The best hope for it is to find niche applications, like the one in the video, where it does well and push it to expand. Wave is no longer going to wash the world over, but rather, may have to start as something of a flood, rising slowly from the ground.
However, that is a much longer, more difficult road. I really like Wave and its protocol, I hope it can happen. But I'm skeptical…
Agreed on the failure not boding well at all. It's a real shame as the work we were doing was supported well by the Google Wave team.
It's going to be harder to keep the protocol alive without support from Google but at the moment, it is still the most open, secure, extendable communications protocol that exists (as far as we're aware of). For that reason alone, I think it's worth keeping alive.
First time I hear about this Google Wave. I didn't know that it wasn't successful.
I'm a neophyte in blogging and I wish that there is an innovation that helps more than Google Wave that could have actually been done.
I wish there is a blogging platform wherein you don't have to join countless and countless of social sites and blog directories as well as making backlinks. I wish Google would monitor more bloggers and website owners what ideal blogs or sites to view for readers not just learn bits of information but also values and wisdom.
I'm just wondering why Google don't check blogs and sites that use the English language in a brazen way. I hope there is a grammar police or a super editor who can disapprove contents that have no value at all. I hope that there would be the proper way or style of blogging, or write English for that matter.
The idea is cool but Google seems not really marketing and investment on Wave, hope they can do better with Buzz. You can see other 4 lessons from Mashable too
Is google taking over the world? or have they already???
i really cant get my head round many things that google do
good points from google wave
Google know every thing better from us, I personally think that there is a little bit of luck and right time of launching to be successful in every field weather its product launching or your life. But one fail attempt can be the pioneer of the second success.
hah.. thanks for sharing your information , it is so nice article!
I tried to make sense of it when it was launched. Only got confusing. The demos of Google Wave were like WOW! But real life usage was so argh! Everybody jumped on the bandwagon, only to say stop! I wanna get off.
I don't know if we were not ready for it or was Google Wave not ready for us.