I almost feel guilty about positioning this as a problem. With earthquakes devasting an entire nation, with the U.S. economy sending the world economic markets into the crapper, this one isn’t on a level to legitimately describe it as a nightmare.
But it sure felt like one.
Like so many other bloggers who are foolish enough to obsess over their Feedburner number, I woke up two days ago to a worst-case scenario from blogging hell: my feedburner total had been cut in half. Overnight.
After laboring for seven months to build a loyal readership and subscriber base, half of them suddenly decided to bail. All on one day.
Or so it seemed.
I quickly emailed my mentor, who keeps me safe and sane from all things technical in this realm, to sound the alarm. She’d been urging me all along to not pay too much attention to this statistic, but her rationale for that advice always escaped me.
With typical reassuring calm, she explained that this happens once or twice a year, and it would be fine the next day.
Didn’t happen. That 50% of my readership that no longer loves me still didn’t love me.
But as she always does, she served up some calming thoughts, which I’d like to share with you here. Because upon checking the Feedburner tally elsewhere, I see that pretty much everybody is experiencing the same depressing thing.
Here’s what she tells us all:
“Feedburner is a neglected child. It’s very very important to understand that for your own peace of mind, otherwise watching the numbers can cause panic attacks. Google periodically does a major screwup on collecting information and they’re not great about updating it the same day. If it doesn’t go up in a couple days, then it might be an actual problem. Normally your feed numbers are based on how many readers accessed their feed readers that day + the most recent number of e-mail subscribers. This is why the numbers will go up or down 30-50/day, sometimes more. And it’s why for some blogs they dip on weekends. I think there’s also some alchemy involved.
My feed is also down 50% today. If I look at my long term stats, I can see that this happens every 5-6 months. No biggie and no reflection of reality or of who actually received my post.
There is a 95% likelihood that this has no bearing on actual subscribers. Google just doesn’t love Feedburner enough to make any real improvements or, it seems, deal with these occasional data screwups. Normally Feedburner is still handy because it allows us to monitor average users and allows a blog to move from domain to domain without losing all its readers. But on days like this, it’s just worth ignoring. I only check my subscribers every week or so and look at the last week’s data.”
I don’t know about you, but I will re-read this tomorrow if my number doesn’t return to its previous levels.
She also forwarded me this link, which is directly from the Feedburner’s mouth, as a somewhat vague explanation: http://feedburnerstatus.blogspot.com/2010/01/issue-subscriber-numbers-reported-by.html.
If anybody wants to shed further light on this nightmare — hey, you think Time Magazine wouldn’t call a quick meeting if they learned their readership was slashed by half overnight? — please chime in.








Hey, I soffered it too… but now it seems I recovered my subscribers.
Well, there is a God. Feedburner held a meeting, served danish and decent coffee, and the propeller heads went back to the lab and fixed this thing. All subscribers seem to have been returned to their rightful feeds, and all is well in the blogging world once again.
Of course, I take full credit for this fix via this morning's post, even though I wasn't invited to that meeting. (JK)
How and why this happened, and, I'm assured, will happen again, remains a mystery as elusive as a reasonable explanation for Rush Limbaugh's popularity. Perhaps some things are never meant to be unerstood.
My numbers are tiny, but I was angsting a bit about the hit I took. At least I know what to expect in the future, and like the other commenter, my numbers are back to their double digit glory.
You're luck you've retained half. Mine has totally broke down. I don't have any idea when my feedburner got errors. As a consequence, I have to burn another feed. Perhaps I will take heed of your mentors advice.
Another concern that I have with feedburner is their confirmation process. Why can't everything be done on one page to avoid the situation where half the number of subscribers have not confirmed their sub, therefore are just adding up numbers without being active subscribers.
Thank you for posting this. I too am guilty of checking my subscribers via Feedburner on a daily basis. I get excited when I see the numbers go up and disappointed when they drop down a bit. I never realized that it counts people who access their reader for the day. That is good to know. I figured the dips were people unsubbing or something like that. It's good to know the numbers drop if people had an expecially busy day and couldn't spare a moment to read.
The last hiccup in the Feedburner system (the other day) caused me to lose about 50 subscribers. That is not a lot compared to others, but still, very stressing to say the least.
I appreciate you posting about this. Hopefully posts like this will help encourage Google to improve the system.
Well … mine is still down (1160 down to 704) so I hope they're still working on it
*SmiLes* Suzanne
I never check it…
Likewise, Bee – doing so will just drive a person nuts, and seems silly when (if you’re going to stats-obsess), your Google Analytics information is much more important.
@Suzanne — hopefully your number came up, but consider this: it was fixed in two phases, about four hours apart, I think. When I first rechecked the FB site, my number had been restored. But then, when I checked the counter on my site itself, it was still, well, broken (half of what the site now showed). Then when I got up this morning I checked both — see, still addicted to it — and both were back to normal. So don't just check your site, check at http://www.feedburner.google.com, sign in, and see what they say. Think you'll be happy. Hope so. L.
Same thing happened to me and the number is now almost at the level it was a few days ago before the drop.
1) Not FeedBurner's fault. It's Google Reader failing to report their subscriber numbers to FeedBurner (or anyone else). The question about love, abandonment or otherwise should be asked of the Google reader team, not FeedBurner.
2) That said, if you're looking for an alternative, my company FeedBlitz (www.feedblitz.com) has an RSS stats service (www.feedblitz.com/rssfaq.asp) and email and Twitter tweeting and more. It isn't free, but OTOH we support our product. We can automatically import email subscribers from FeedBurner too.
Thanks
Phil Hollows
Founder
http://www.FeedBlitz.com
Twitter:@phollows
Thanks Larry,
I had the same heart-attack-like symptoms when I saw my subscribers had dropped by more than half in one day.
They're back to normal now, but this incident served to remind me not to depend too much on one tool for all my feedback.
I was able to check my Google Analytics stats for my blog and saw that there was no dramatic drop in page views or visits- so I knew the drop probably had nothing to do with my actual blog traffic.
LYNN
With less than a year blogging and less than 6 months of installing feedburner, I did find it weird that the no of RSS subrcribers keep going up and down. and that too of the very few that I have. I think that count should not be called the number of subscribers to a feed but rather called the number of access made. And then it all seems better again..