Blogging Tips

The right way to respond when you mess up

Written by Kevin Muldoon from Blog Themes Club

I have been a text link advertiser on CSS Elite for about 3 months now. I was checking some backlinks yesterday and I quickly realised that my text link had been removed from the site. I checked a cached version of the blog from last week and Blogging Tips was not listed.

I contacted Todd about it and expressed my dissapointment in the situation. Todd emailed me back very quickly and apologised for the link being down. His template had a maximum number of links setting and when the last advertiser was added, Blogging Tips was pushed off the list. I felt a bit guilty, although I was not rude in my email, I certainly had not assumed that something this innocent had happened.

Within minutes Todd had refunded my payment from last month and gave me a link in the sponsor area for a month for free. This is a great example of how to respond in a mix up and a great example of how important it is to build a good relationship with your advertisers. I have gave free advertising in the past to my advertisers when my server has done down and I’m sure it’s one of the reasons why I didn’t lose them.

Have you ever messed up something with your blog and have had to make ammends in some way?

I’d love to hear how reader’s have dealt with sticky situations like this

Thanks,
Kevin

Written by Kevin Muldoon from Blog Themes Club
Posted on July 13th, 2007 and filed under Making Money
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4 Responses to “The right way to respond when you mess up”

Author comments are in a darker gray color for you to easily identify the posts author in the comments

Ash Haque says:

July 13, 2007 at 11:49 pm

I’ve never been in that kind of situation, but you did the right thing by contacting him first. Rule of thumb is be polite as possible because more often than not it’s just an innocent mistake.

And Todd, the owner of CSS Elite, seems like a really good to fix the situation like that
Todd says:

July 14, 2007 at 3:18 am

Yeah that’s the perfect way to handle that kind of situation, whenever I make a mistake I try to give the client whatever I can to make it up to them, every unhappy client is less referral work you’re going to get.

Sometimes though the client can be a total prick and no matter how hard you try they still act like one, nothing you can do but smile, nod and let them go. I’ve had some really pain in the ass clients at times!
TechZilo says:

July 15, 2007 at 2:38 am

CSS elite is nice….going over it.

all credit to them for responding well.
More Merchant says:

July 15, 2007 at 1:43 pm

I have worked with a host that messed up often. I would email and let them know occasionally. They say their service is 24/265 yet it would normally take 24 – 48 hours to fix the problem like reset the server and there was never a reply until one day…
They sent me a letter that was hateful. It went on and on about bad customers etc.

Something to get out of this for all of us is that a customer that points out where you can improve is a GREAT customer. I could have just left and never told them.

Now of course I have switched.